How it Works
Using a combination of Zendesk triggers, targets, and our external web service calculates the exact time that specific actions are applied. Operates on business hours and continuous hours with decimal precision.
Example uses include setting when initial responses are required, how often progress updates responses should be sent, and when tickets should be resolved by.
Bring business hours awareness to Zendesk. Implement accurate escalation policies !
A service from Coherence Design